Fyne Homes Housing Association

Reporting Repairs

Repairs can be reported Mon - Fri 9.00am - 5.00pm in the following ways:-

By our Maintenance Direct Line Lo-Call number (0845 0520039) which will connect you directly to one of our dedicated repairs staff. They are able to correctly diagnose your problem in order that it is given the correct category to ensure that it is carried out within the required timescale.
In person at your local office, where a member of staff will contact the Maintenance Department and let you explain your repair to them.
By Fax - 01700 505267.
By e-mail - please use the feedback form (We would ask that you do not use fax or e-mail for reporting emergency or urgent repairs, as these methods may cause a delay in us responding).
By letter to:- The Maintenance Department, Fyne Homes Ltd, 81 Victoria Street, Rothesay, PA20 0AP.

EMERGENCIES - OUTWITH OFFICE HOURS

In the event of an emergency outwith office hours, or on a public holiday, you should call the following number:- 0800 592 276

This will connect you to our voicemail service. Please leave the following details:-

NAME, ADDRESS, CONTACT TELEPHONE NUMBER AND A BRIEF DESCRIPTION OF THE REPAIR.

A member of staff will call you back within 15 minutes to take further details and make access arrangements.

General Useful numbers are listed below