Repair Categories

Detailed below are the repair categories set out by the Association and the timescales within which the works should be completed.

• Emergency Repairs - Completed or made safe within 6 hours
  Repairs necessary to prevent serious damage to the building, danger to health, risk safety or risk of serious loss or damage to the occupiers of the property.
• Urgent Repairs - Completed within 3 working days
  Repairs which seriously affect the comfort or convenience of the occupier
• Routine Repairs - Completed within 10 working days
  Repairs which will not seriously interfere with the comfort or convenience of the occupier.
• Qualifying Repairs
  Under new legislations we also have the "Right to Repair". This right entitles you to have certain repairs carried out within a certain timescale, or you can bring in another contractor. For more information on qualifying repairs you can access the Scottish Government's site by clicking here.