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Making a Complaint
Fyne Homes is committed to providing a first class service but we accept that there may be occasions when we don’t get it quite right.
If you have a complaint or are disappointed with our service we would welcome the opportunity to try to put things right and also see if we can improve our services.
A copy of our Complaints information leaflet can be downloaded by clicking HERE
Dealing with unreasonable complaints
Generally, dealing with complaints is a straightforward process, but in a minority of cases
- people don’t work with us to resolve the issue
- continue to complain about issues that have already been responded to.
In these circumstances we reserve the right to refuse to deal with the complaint, or to deal with it differently if, in our view, it is being pursued unreasonably or merits being handled in a different manner to our complaints policy and procedure
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