Performance Indicator
|
Peformance
2022/23
|
Target
|
% of tenants satisfied with the overall service |
92.2% |
n/a |
% of tenants who feel their landlord is good at keeping them informaed about their services |
97.1% |
n/a |
% of tenants satisfied with the oppurtunities given to them to participate in theor landlords decision making processes |
96.2% |
n/a |
% of stock meeting the Scottish Housing Quality Standard |
88.6% |
n/a |
Average length of time taken to complete emergency repairs |
5.3 hours |
6 hours |
Average length of time taken to complete non-emergency repairs |
8.3 days |
10 days |
% of reactive repairs carried out in the last year completed right first time |
81.2% |
n/a |
% of tenants who have had repairs and maintenance carried out in the last 12 months satisfied with the service |
87.2% |
n/a |
% of properties that require a gas safety record which had a gas safety check and record completed by the aniversary date |
100% |
100% |
% of tenants satisfied with the quality of their home |
76.9% |
n/a |
Number of cases of anti-social behaviour reported in the last year |
153 |
n/a |
% of cases resolved within locally agreed targets in the last year |
98.7% |
n/a |
Number of empty properties let |
193 |
n/a |
Average length of time taken to re-let properties in the last year |
75.2 days |
28 days |
% of rent lost through properties being empty in the last year |
1.4% |
2% |
% of tenants satisfied their rent offers value for money |
87.9% |
n/a |
Gross rent arrears as % of rent due |
1.92% |
2% |