Meeting Housing Needs
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- Invest in our properties through our programme of capital, cyclical and reactive maintenance
- Provide high quality new build properties in response to strategic housing priorities.
- Invest in energy efficiency measures in new and existing housing to address fuel poverty and reduce carbon emissions
- Provide adaptations to enable tenants to remain in their homes when circumstances change
Meeting the needs and aspirations of our customers
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- Identify and respond to aspirations and needs of tenants through effective engagement
- Ensure tenant satisfaction and effective handling
- Provide support to assist tenants to deal with the impact of Welfare Reform
- Ensure staff and committee have the skills, experience and abilities to meet the changing needs, issues and aspirations of customers
- Deliver support for social inclusion, employability and skills development opportunities in the wider community
Ensuring Value for Money
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- Maintain affordable pricing structure for rents which provide adequate resources to deliver quality services and housing improvements
- Minimise void properties and mitigate against the negative impact of welfare reforms
- Maximise efficiency to provide value for money for our tenants and stakeholders
- Ensure high quality and affordability through effective procurement
